Refund Policy & Rank guarantee.

Our ironclad performance promise. If your assigned pro does not achieve your chosen rank, you receive an immediate pro-rated refund or a free replacement run.

Our 100% Rank Guarantee.

We take pride in our competitive record. If our player does not achieve the exact rank tier you purchased (e.g., you ordered FUT Champions Rank 1 and the booster finishes Rank 2):

Pro-Rata Price Adjustment You receive an immediate refund for the price difference between the purchased rank and the achieved rank;
OR
Free Replacement Run: You receive a 100% free boost for the following Weekend League;
OR
Full Refund: Under specific circumstances where performance fell substantially below expectations, a full refund is issued upon managerial review.

Situations Eligible for a Full Refund.

You are entitled to a 100% full refund under any of the following circumstances:

Situations Ineligible for a Refund.

Refunds cannot be issued under the following conditions:

Completed Orders: The order has been completed and your guaranteed rank or wins were successfully achieved.
Client Interruptions The client logged into the account during an active match session despite warnings, causing EA server disconnects and automatic match forfeits.
Incorrect Credentials / No Communication: The client provided invalid credentials and failed to respond to support on X-Twitter or WhatsApp within 24 hours of the deadline.
Unilateral Chargebacks: Initiating a payment dispute without contacting our support desk in X-twitter first.